Terms and Conditions

Privacy Policy

Elham Ansari ("we" or "us") offers online Ayurveda and holistic nutrition services to clients across Canada from a practice based in British Columbia. This Privacy Policy explains how we collect, uses and protects personal information through www.elhamansari.com (the "Website") and through Ayurveda and nutrition sessions, classes and related services (the "Services"). By using the Website or the Services, you agree to this Privacy Policy.

Information we collect

We collect only the information needed to provide the Services, including:

Your name, email address and phone number when you book a session, fill out a form or contact us.
Health, lifestyle and medical history information that you choose to share on the patient intake form or during sessions, so that we can provide safe and personalized recommendations.
Billing details needed to process payment. Card payments are handled by our payment processor, and we do not store your full card number.
Your name and email address if you sign up for our newsletter.
Basic website usage data, such as pages visited and browser type, collected through cookies by our website host.

How we use your information

To schedule, deliver and follow up on your sessions and Services.
To prepare your written recommendations and health plan.
To process payments and send receipts or invoices.
To reply to your questions.
To send newsletters or updates, only if you have signed up for them. You can unsubscribe at any time using the link in any email.

Confidentiality and sharing

Information you share about your health is kept confidential. We do not sell, rent or trade your personal information. We share it only with trusted service providers who help us run the practice, such as our scheduling, video call, website, email and payment providers, and only as needed for them to provide their services. We may also disclose information when required by law.

Storage and security

We take reasonable steps to protect your personal information from loss, misuse and unauthorized access. Some of our service providers store data outside of Canada, including in the United States, where it may be subject to the laws of that country.

Retention

We keep your personal information only as long as needed to provide the Services and to meet legal, professional and accounting requirements, after which it is securely deleted.

Your rights

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and any provincial privacy laws that apply where you live, such as British Columbia's Personal Information Protection Act, you may ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to its use, subject to legal requirements. To make a request, email elham@elhamansari.com.

Cookies

Our website host uses cookies to keep the Website working and to understand how it is used. You can turn off cookies in your browser settings, although some features of the Website may not work as intended.

Age

The Website and the Services are intended for adults 18 years of age or older. We do not knowingly collect personal information from anyone under 18.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

These Terms and Conditions apply to your use of the Website and the Services offered by Elham Ansari. By using the Website or booking a session, you agree to these terms.

Health disclaimer

Ayurveda and holistic nutrition sessions are educational and supportive in nature. They are not intended to diagnose, treat, cure or prevent any disease, and they are not a substitute for care from your physician or other licensed health care provider. Statements on this Website have not been evaluated by Health Canada. You are always free to seek other medical opinions and treatments, including conventional medical care, and we encourage you to talk with your doctor before making changes to your diet, supplements, herbs or medications. Please do not stop or change any prescribed medication without your doctor's advice.

Sessions and booking

Sessions are held online by video call, or by phone on request, so clients can join from anywhere in Canada. Appointments can be booked through the Website. You agree to provide accurate and complete information on your intake form and to let us know about any changes to your health or medications.

Fees and payment

All prices are in Canadian dollars (CAD) and are subject to GST. Payment is due at the time of booking unless otherwise arranged.

Cancellations and rescheduling

Two full business days' notice is required to cancel or reschedule an appointment. You can reschedule or cancel using the link in your booking confirmation email, or by emailing elham@elhamansari.com. Appointments cancelled with less than two full business days' notice, and missed appointments, will be charged the full session fee. If you arrive late, your session will still end at the scheduled time.

Refunds

Fees for sessions that have already taken place are not refundable. If you have prepaid for sessions or a package that you have not yet used, you may request a refund for the unused sessions by emailing elham@elhamansari.com. Refund requests are reviewed case by case.

Intellectual property

All content on this Website and all materials provided during sessions and classes, including text, handouts, recipes, illustrations, photos and videos, are owned by Elham Ansari and protected under Canadian copyright law. They are for your personal use only and may not be copied, shared, sold or republished without written permission.

Third-party links

The Website may link to other websites. We are not responsible for the content or privacy practices of those websites.

Limitation of liability

The Website and its content are provided for general information. To the fullest extent permitted by law, Elham Ansari is not liable for any loss or damage arising from the use of the Website or from acting on information provided, and you remain responsible for your own health decisions.

Governing law

Our practice is based in British Columbia and serves clients across Canada. These Terms and Conditions are governed by the laws of the Province of British Columbia and the federal laws of Canada that apply there, wherever in Canada you access the Website or the Services.

Changes to these terms

We may update these Terms and Conditions from time to time. The latest version will always be posted on this page.

Contact

If you have any questions about this Privacy Policy or these Terms and Conditions, please contact Elham Ansari at elham@elhamansari.com.

Last Updated: October 7, 2026